Boots Opticians Leicester - Fosse Park

Boots Opticians Leicester - Fosse Park 2016-12-09 Person 5 5 0

My prescription hadn't changed and they did not press me to have new glasses. Explained how best to manage my eye condition. Very thorough, very up to date equipment.

Boots Opticians Leicester - Fosse Park 2016-12-06 Person 2 5 0

The appointment was appallingly late and staff clearly did not care at all. There were no proactive explanations or apologies and informatiok was only provided when I asked. I had to cancel my appointment in order that my son and I could leave in time. We arrived for 18:40 and 19:00 appointment - the first of which did not take place until 19:30. I cancelled the second. The staff clearly found it far more amusing to gather in huddles and gossip sotto vice and also tease one of the male members of staff whose wife was on the phone wanting to speak to him rather than attend to waiting customers. It was a disgraceful customer experience. As a manager of 300+ staff I would be taking robust action if any of my team behaved in such a cavalier manner.

Boots Opticians Leicester - Fosse Park 2016-12-06 Person 5 5 0

Booked appointment online, was great but when I arrived for appointment I was not booked in the online never let the store know. The store were very good at rectifying the situation as they new I was very unhappy, if they hadn't I would not of gone back

Boots Opticians Leicester - Fosse Park 2016-12-05 Person 4 5 0

Optometrist was friendly with the kids and explained them the procedure. This made the consultation smooth and kids co-operated.

Boots Opticians Leicester - Fosse Park 2016-11-30 Person 5 5 0

Amandeep D is first class